Industry jargon accuracy
Real-time latency
Sovereign deployment
Native integrations
Field observations
The friction you face every day
Slow manual entry
Your operators leave their workstation to enter data on a terminal. Reference errors, incomplete tickets, wasted time.
Overwhelmed after-sales
Hundreds of daily calls, duplicate CRM entry, critical information lost between the phone and the software.
Incomplete traceability
Quality reports filled in after the fact, non-conformances reported at end of shift. You lose responsiveness.
Comparison
Before and after Lexia
Manual entry on terminal after each intervention
5 to 10 min per ticket — queue at the data entry station
15% errors on part references and article codes
Duplicate after-sales entry: call, take notes, then re-type into CRM
Quality reports filled from memory at end of shift
Voice dictation directly from the workstation, hands-free
Ticket created in under 30 seconds, zero movement
+99% accuracy on industry references and article codes
After-sales call transcribed and injected into CRM automatically
Quality report dictated in real time during inspection
Use Case 01 — Production & Supply Chain
Voice-powered ticket creation
On the production line, your operators dictate their maintenance or non-conformance tickets. Lexia recognizes part references and feeds directly into your CMMS.
Equipment
Hydraulic press PH-340
Part reference
KLM-2847-B
Category
Hydraulic — Sec. circuit
Priority
P1 — High
Auto-generated description
Pressure fault detected on secondary circuit of hydraulic press PH-340. Intervention required.
Entry time
vs. manual entry on terminal
Reference errors
Industry jargon recognition
Hands-free
Compatible with PPE, gloves, helmet
Use Case 02 — After-Sales Service
Automated after-sales call processing
Every call is transcribed in real time, automatically categorized, and injected into your CRM. No more duplicate entry, no more incomplete tickets.
+33 4 72 XX XX XX
After-sales line — Industrial equipment
Customer
+33 4 72 XX XX XX — identified via SN-44821
Product
GE-5500
Serial #
SN-44821
Category
Fault — Power supply
Warranty
Active (03/2024)
Symptom
Starts then stops after 30s. Probable fuel supply issue.
Automatic action
Escalated to N2 technician — time slots offered within 48h
Processing time
Per after-sales ticket
Documented calls
Zero information loss
Cost per ticket
CRM/ERP automation
Use Case 03 — Quality Control
Voice inspection reports
Your inspectors dictate their observations during rounds. Lexia automatically structures the report, checks tolerances, and triggers alerts.
Batch
2847
Reference
ALU-PRO-25
Dimension A — Dimensional inspection
COMPLIANTObservation — Minor
Micro-scratches on face B. Non-blocking for lot compliance.
Reporting time
From observation to final report
Traceability
Every inspection documented
NCs detected
Ease of reporting
Ecosystem
Native integration with your tools
Lexia adapts to your infrastructure. Not the other way around.
SAP
ERP, PM, QM
Salesforce
CRM, Service Cloud
CMMS
Carl, Maximo, Coswin
MES
Scheduling
Microsoft
Dynamics, Teams
API REST
Custom endpoints
Webhooks
Real-time events
On-Premise
Air-gap, sovereign
Architecture
How Lexia integrates
From the operator's microphone to your ERP, in under 200 milliseconds.
Field operator
Headset / PPE mic
Incoming after-sales call
Phone line
Mobile application
Tablet / Smartphone
Lexia Engine
Industrial voice AI
Transcription
Real-time
Industry NER
Industrial entities
Structuring
Auto fields
Dispatch
Multi-system
CMMS
Maintenance tickets
CRM / ERP
Customer records, after-sales tickets
Quality
Reports, compliance
GDPR
Compliant
E2E Encrypted
End-to-end encryption
On-Premise
Air-gap ready
Made in France
Sovereignty
ISO 27001
Certified security
